We will refund all unused items in their original packaging and with labels still attached within 30 days of receipt of goods.
We only accept goods ordered through minox.com. You have the right to cancel this contract within 30 days without giving any reason. We recommend that you use our cancellation form for this purpose.
Unfortunately, we do not offer exchanges at this time. If you wish to exchange one or more items from your order, you will need to make a normal return for a refund and place a new order for the correct item(s).
Returns for customers outside Germany
This is how it works:
Go to your account and create a return shipment.
If you don't have an account or you don't want to log in you can use this form:
Create return shipment
Print out the Return shipment document and place it inside the package.
Pack the product securely and label this return address:
Blaser Group Wetzlar
Minox Technischer Service
Stamp the package sufficiently. We recommend insured shipping.
Please note: Returns from outside Germany are at the expense of the sender.
You need further support?
Phone: +49 7562 6189473
You have the right to cancel this contract within fourteen days without giving information about the reasons.
The right of cancellation is valid for fourteen days from the day on which you, or a third party who is designated by you and who is not the haulage contractor, have taken possession of the goods.
The following provision applies to the case of a contract for several goods, which the consumer has ordered within the framework of a standardized purchase order and which will be delivered separately: the period of cancellation is fourteen days from the day on which you, or a third party who is designated by you and who is not the haulage contractor, have taken possession of the goods.
The following provision applies to the case of a contract about the delivery of goods in several partial consignments or units: the period of cancellation is fourteen days from the day on which you, or a third party who is designated by you and who is not the haulage contractor, have taken possession of the last partial consignment or the last unit.
You must inform us at:
Blaser Group GmbH
88316 Isny im Allgäu
by means of making a clear declaration in order to exercise your right of cancellation (e.g., a letter that is sent by post, fax or e-mail) about your decision to cancel this contract. You can utilize the specimen copy of the cancellation form that is enclosed for this purpose but this method is not prescribed.
It suffices for complying with the time limit for cancellation that you send the notification about exercising the right of cancellation before the time limit for cancellation expires.
Consequences of the cancellation
If you cancel this contract, then we have to refund all of the payments that we have received from you, including the costs of delivery (except for the extra costs that arise from you having chosen a type of delivery other than the most economical standard delivery which was offered by us), immediately or fourteen days at the latest from the day on which we received the notification about your cancellation of this contract. We will utilize the same means of payment for this repayment that you have used with the original transaction, unless something else has been agreed with your expressly; you will not be charged because of this repayment in any case. We can refuse to make the repayment until we have received the goods back again or until you have provided the proof that you sent the goods back, according to which is the earlier point in time.
You have to send the goods back or hand them over immediately or in any case within fourteen days at the latest from the day on which you informed us about the cancellation of this contract. The time limit will be complied with if you sent the goods before the time limit of fourteen days expires.
You bear the direct costs of returning the goods. The following provision applies to the case that the goods cannot be sent back normally by post on account of their quality: you bear the direct costs of returning the goods. The costs are estimated to be about € 300 maximum in the case of a return within the Federal Republic of Germany or about € 600 maximum in the case of a return from Austria or Switzerland.
You must only pay for any lost value of the goods if this lost value is attributable to your handling of the goods in a way that was unnecessary for checking their quality, specific characteristics and functionality
Non-existence or expiry of the right of cancellation
(1) A right of cancellation does not exist in the following contracts.
Contracts for supplying goods that are not prefabricated and for which an individual choice or specification by the consumer is decisive for manufacturing them, or which are clearly tailored to suit the consumer’s personal requirements.
Contracts for supplying goods that can perish quickly or that have a sell-by date (i.e., shelf life) which would be exceeded quickly.
Contracts for supplying alcoholic drinks, the price of which has been agreed when concluding the contract but which can only be delivered 30 days at the earliest after concluding the contract and their current value depends upon market fluctuations on which the businessman does not have any influence.
Contracts for supplying newspapers, magazines or illustrated literature. except for subscription agreements.
(2) An originally existing right of cancellation expires in the case of the respectively stated contracts and subject to the following prerequisites.
Contracts for supplying sealed goods that are unsuitable for return due to protecting health or hygiene, if their seals have been removed after the delivery.
Contracts for supplying goods if these goods have been inseparably mixed with other goods on account of their quality after the delivery.
Contracts for supplying audio or video recordings or computer software in a sealed package, if the seal has been removed after the delivery.
Specimen copy of the cancellation form
(If your want to cancel the contract, then please complete this form and send it back to us)
88316 Isny im Allgäu
I / We (*) herewith cancel the contract that was concluded by me / us (*) about buying the following goods (*) / providing the following service (*)
Ordered on (*) / Received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in the case that the notification is given on paper)
(*) Delete where inapplicable.