Shipping and Tracking

Shippingcosts


Germany:
free shipping above 50 € shopping cart value.
5,95€ below 0 € shopping cart value.

Austria
free shipping above 50 € shopping cart value.
7,95€ below 50 € shopping cart value.

All other EU countries
free shipping above 50 € shopping cart value.
9,95€ below 50 € shopping cart value.

Countries outside EU
19,95 € shipping costs.
All import duties and additional taxes have to be paid by the customer. Please consult your local customs agencies for further information.

Where is my order?

Your order will arrive within 4-6 days (Monday-Saturday) after it's been placed.
Log in your account to track your order.
Once your parcel has been shipped, you can track it using the courier tracking link.

Can I change again when and where my package will be delivered?

You can! Our shipping partners DHL will send you an e-mail confirmation for your parcel. You can use this to set your desired delivery location, such as a parcel shop, or change the delivery day.
If the courier attempts delivery when you're not home, you can see via the parcel tracking whether your parcel has been delivered to a neighbor for example.

Has your parcel been shipped, but not delivered?

You might want to check if the package has been delivered to a neighbour. If this is not the case and the package has not been delivered to you within one week after dispatch, please contact us.